Refund Policy

Last updated: March 29, 2026

Legal Entity: AppRoots

1. Overview

At asFleet.com, operated by AppRoots, we process payments through Paddle.com, our merchant of record and payment processor. This Refund Policy outlines the terms and conditions for refunds on our subscription services.

2. Refund Policy

Refunds are provided at the sole discretion of asFleet.com (AppRoots) and on a case-by-case basis and may be refused. We may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour.

This does not affect your rights as a consumer in relation to products or services which are not as described, faulty, or not fit for purpose.

3. How to Request a Refund

To request a refund, please contact our support team at support@asfleet.com with your account email address and order/transaction number.

We will review your request and respond within 3-5 business days.

4. Refund Processing

4.1 Processing Time

Once your refund request is approved, we will process the refund through Paddle.com, our payment processor. Refunds are typically processed within 3-5 business days.

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account.

5. Subscription Cancellations

You may cancel your subscription at any time by contacting support. Cancellation will take effect at the end of your current billing period. There are no refunds on unused subscription periods.

To avoid charges for renewal periods, please cancel your subscription before the renewal date.

6. Billing Errors

If you believe you have been incorrectly charged or notice a billing error, please contact us immediately at support@asfleet.com. We will investigate all billing errors and issue refunds or corrections as appropriate.

7. Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or card issuer.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

Payments are processed securely through Paddle.com, our merchant of record. For payment-specific inquiries, you may also contact Paddle's support team.